Returns & Refunds

Last updated: August 28, 2026

At LUMORA, we want your beauty shopping experience to be simple and trustworthy. Please review the following return and refund guidelines before placing an order.

Return Window

Eligible products may be requested for return within 7 days of delivery.

Return Eligibility

• The product must be unused and in its original condition and packaging.
• For skincare and personal care products, the seal or hygiene protection must remain intact where applicable.
• Products that have been opened, used, damaged after delivery, or are missing original packaging may not be eligible.

Wrong or Damaged Product

If you receive the wrong product or your order arrives damaged, contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and advise you on the next step.

Refunds

Approved refunds are processed after the returned item has been received and inspected. For Cash on Delivery (COD) orders, refund arrangements will be communicated with you after your return is approved.

Return Shipping

If the item was received correctly and is eligible for a return, return shipping costs may be the customer's responsibility. If the item is incorrect or arrived damaged, contact us before sending it back so we can provide instructions.

Important

Do not send any product back before contacting LUMORA and receiving return instructions.

Contact

For returns or refund questions, contact support@yourclothstore.com.