Frequently Asked Questions

Do you deliver across Pakistan?

Yes. LUMORA delivers beauty and personal care orders across Pakistan, subject to courier coverage.

Is Cash on Delivery available?

Yes, Cash on Delivery (COD) is available where shown at checkout.

How will my COD order be confirmed?

For some orders, our team may contact you by phone or WhatsApp before dispatch. Please provide an active phone number and complete address.

How long does delivery take?

Delivery time depends on your city, courier coverage and order confirmation. Any available tracking information will be shared with you.

Can I change my order or address?

Contact us as soon as possible. Changes are not always possible after an order has been processed or dispatched.

Can I return a beauty product?

Return eligibility depends on the product and its condition. Hygiene-sensitive products should remain sealed and unused where required. Please see our Returns & Refunds page for the full policy.

What if I receive a damaged or wrong product?

Contact LUMORA as soon as possible with your order number and clear photos of the product and packaging so we can review the issue.

How can I contact LUMORA?

Email us at support@yourclothstore.com and include your order number for faster assistance.